SHIPPING POLICY

Shipping Information

Thank you for shopping with us! We are committed to delivering your pet products safely and efficiently.

Processing Time

All orders are processed within 1–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated shipping times vary depending on your location and the product ordered.

• Australia: 7–15 business days

• New Zealand: 7–18 business days

• United States & Canada: 8–20 business days

• Europe: 10–20 business days

• Rest of the World: 10–25 business days

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions on selected products or orders over a certain value.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow 2–5 business days for tracking updates to appear.

Multiple Packages

As we work with multiple suppliers and warehouses, your order may arrive in separate packages at different times.

Delayed or Lost Packages

While we do our best to ensure timely delivery, delays may occasionally occur due to customs, postal services, weather conditions, or high shipping demand.

If your package appears lost or significantly delayed, please contact us and we will assist you as soon as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Customs & Import Taxes

International customers may be responsible for customs fees, import duties, or taxes depending on their country’s regulations. These charges are not included in the product or shipping price.

If you have any questions regarding shipping, please contact our support team through our website contact page or customer support email.